Privacy Policy

Version 2.0

Effective Date: January 24, 2025

Last Updated: January 24, 2025

1. Introduction

Welcome to OYOS, your AI-powered behavioral intelligence platform. This Privacy Policy explains how OYOS Technologies LLC ("we," "our," or "us") collects, uses, processes, and protects your personal information when you use our digital coaching services and DISC assessment platform.

By accessing and using OYOS, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Name and email address
  • Professional role and organization details
  • Account credentials and authentication information
  • Profile information and preferences
  • Communication preferences and settings

2.2 Assessment and Coaching Data

During your use of our services, we collect:

  • Voice recordings and transcriptions from coaching sessions
  • DISC assessment responses and results
  • Goal setting and progress tracking information
  • Session analytics and engagement metrics
  • Behavioral insights and coaching recommendations

2.3 Technical Information

We automatically collect certain technical information, including:

  • Device information and browser type
  • IP address and location data
  • Usage patterns and session duration
  • Performance metrics and error logs

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing personalized DISC assessments and coaching insights
  • Delivering AI-powered coaching sessions and recommendations
  • Tracking your progress and generating analytics reports
  • Improving our AI models and service quality
  • Communicating with you about your account and services
  • Ensuring platform security and preventing fraud
  • Complying with legal obligations and regulatory requirements

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, analytics, and communication services.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security and Protection

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Employee training on data protection practices
  • Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using reasonable measures.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and request a copy of your data in a portable format.

6.2 Correction and Updates

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal and operational requirements.

6.4 Consent Withdrawal

Where processing is based on consent, you may withdraw your consent at any time.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by competent data protection authorities
  • Other legally recognized transfer mechanisms

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account information: Until account deletion or 7 years after last activity
  • Assessment data: 5 years from completion for analytical purposes
  • Voice recordings: 2 years or until deletion requested
  • Technical logs: 1 year for security and performance monitoring

9. Regional Privacy Laws

9.1 GDPR (European Union)

For users in the EU, we comply with the General Data Protection Regulation, providing additional rights including data portability, the right to be forgotten, and the right to object to processing.

9.2 Qatar Personal Data Privacy Protection Law

For users in Qatar, we comply with Law No. 13 of 2016, ensuring lawful processing, data subject rights, and appropriate security measures.

9.3 CCPA (California)

For California residents, we provide additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices within our platform

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

OYOS Technologies LLC

Email: privacy@oyos.ai

Support: support@oyos.ai

Address: Office 316, Innovation Center
Qatar Science & Technology Park
Doha, Qatar

We will respond to your inquiries within 30 days or as required by applicable law.